I. LIMITATIONS OF WARRANTY
1. Warranty Periods
Vantech’s products come with 2 warranty periods as in the following tables:
Period – from the selling date
All products of cameras
5 – year
All video recorders and cards
3 – year
The warranty applies to the products:
a. Within their warranty period and
b. Warranty stamp as original and
c. Damage because of failed parts or manufacturing
2. Warranty limitations
The warranty does not apply to:
a. The products without or damaged warranty stamp.
b. The products get damaged by natural causes as lightning or others or misuses such as incorrect installation or others.
d. The products which are not in original shape.
f. The products which were repaired by technicians who are not from Van Xuan Company.
g. The products which are not bought directly from Van Xuan company or its branches.
h. The products with warranty expired.
i. Accessories such as power sources, cable, brackets….
II. WARRANTY SERVICES
1. Warranty service areas
Please contact us at these addresses:
- Head office: 194 Le Thi Bach Cat Str. - Ward 11 - Dist.11 - Ho Chi Minh City
Tel: (08) .3.868.7777, (08) .3.868.7888, (08) .3.868.7999, (08) .3.955.9999
Fax: (08) 3.866.0066
- Warranty Service: 196A Le Thi Bach Cat Str. - Ward 11 - Dist.11 - Ho Chi Minh City
Tel: (08) 3.868.6999(08) 38666655, (08) 38666611
+ Hanoi: 22 Hoang Cau St., Trung Liet Ward, Dong Da District, Ha Noi Capital
Tel: (+84) 4.858.77.999
+ Da Nang: 32-34 Hung Vuong St., Hai Chau 1 Ward, Hai Chau District, Da Nang City
Tel: (0511) 3. 553333, (0511) 3.553334 - Fax: (0511) .3.553336
+ Can Tho: 308 30/4 St., Xuan Khanh Ward, Ninh Kieu District, Can Tho City
Tel: (0710).626.0055 - Fax: (0710).626.0044
2. Repair service:
A fair charge will be applied for outside products or the products with warranty expired at Van Xuan Warranty Service Centre.